SM00 - Personalized Hand-Painted Custom

Ordering Instructions

Please note: Your paintings will be 100% hand-drawn, so we will require your confirmation via email before we can proceed with the shipment. The steps are as follows:

Step 1: Upload your reference image or share a reference link. Describe the placement and colours you would like in the design request field.

Step 2: Choose your watch style and enter your preferred dial text and drawing style. Our artists will prepare the design for your approval.

Examples of implementation stages:

Step 3: Place your order and complete the payment.

Step 4: Digital Approval: You will receive a digital version of the drawing via email within 3 business days. You are entitled to request two revisions, each of which will require our artists another 3 days to modify the artwork as per your wishes.

Step 5: Physical Approval: Within 5 days after confirming the digital version, you will receive an image of the actual artwork. You have the right to request one revision, and similar to before, our artists will need an additional 5 days to adjust it for you.

Step 6: Delivery will be executed within 24 hours after your final confirmation at step 5. The package will take approximately 7 business days to reach the United States and other European countries. For more details, please refer to our shipping policy.

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Unsatisfied Customer Refund Policy

We sincerely appreciate your understanding, and in the unlikely event that our artists cannot meet your satisfaction, we will only charge a fee of 50 USD per product to compensate their effort, and we will refund the remainder within 48 hours.

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