FAQ

Find answers about Steve Muller watches, custom artwork and ordering. For help with a specific watch or order, contact our team or email info@stevemullerwatches.com.

Are the watch dials hand-painted?

Our hand-painted collection features artwork applied to the dial by artists. The design and specifications for each watch are listed on its product page.

What is the difference between a DIY kit and an assembled watch?

An assembled timepiece is supplied as a completed watch. A DIY kit is intended for assembly. Select the option you want on the product page and check the listed contents before ordering; not every design offers both options.

Where can I find assembly instructions?

Visit our instruction library for watch assembly tutorials. Contact us if you need help choosing the appropriate kit.

Can I request a custom dial?

Yes. Visit The Custom Lab to choose a watch style, upload a reference image, add your preferred dial text and describe your design. The product page explains the artwork approval process.

Which movement, case size and strap does a watch use?

Specifications vary by model. Open “The details” on the product page for its movement, case dimensions, crystal and strap information. Contact us before ordering if a measurement you need is missing.

Are the watches water-resistant?

Water-resistance specifications vary by model. Check the rating and care information for the exact watch you choose, and contact us if you need guidance on its intended use.

Can I adjust the bracelet?

Bracelets with removable links can be sized to fit. If you are unfamiliar with the process, a watchmaker or jeweler can help. Check the model’s strap and sizing information before ordering.

Where do you ship, and how much does delivery cost?

Check the shipping information and enter your address at checkout to see the available delivery options and charges. Contact us if your destination is not available.

Can I change my order or delivery address?

Contact us as soon as possible with your order number and the requested change. Whether a change can be made depends on the order’s processing and shipping status.

What if I receive a damaged or incorrect item?

Contact us with your order number and photos of the item and packaging so our team can review the issue. See the return and warranty information for the applicable terms.

How do I request a return or warranty support?

Read our return and warranty information, then contact our team before sending an item back. For custom artwork, also review the terms on The Custom Lab product page.

Which payment methods can I use?

Available payment methods are shown at Shopify checkout. Enter payment details only in the secure checkout, never by email.