FAQ
FAQ
ARE THE STEVE MULLER WATCHES WATER RESISTANT?
Yes, some of our watches are 5 ATM and some are 3 ATM water resistant. 5ATM - Suitable for swimming and diving up to 50 metres. 3ATM - Suitable for everyday use. Splash/rain resistant. Not suitable for showering, bathing, swimming, snorkeling, water related work, fishing, and diving. To be safe, avoid contact with water as much as possible. Water damage is not covered under warranty.
WHAT MOVEMENT DOES MY
STEVE MULLER WATCH USE?
There are 2 different
STEVE MULLER movements. - Self-Winding Automatic - Quartz Movement
MY STEVE MULLER WATCH HAS A STEEL BAND, HOW DO I REMOVE THE LINKS FOR A BETTER FIT?
Some of our watches have steel straps that have removeable links. We recommend taking your watch to a jeweler who will be able to remove links. You can also remove the links yourself if you are a handy man!
DO YOU SHIP TO MY COUNTRY?
Yes we do! We at
STEVE MULLER are sending our watches Worldwide.
FROM WHERE ARE YOUR PRODUCTS SHIPPED?
Orders are shipped from our warehouse in East Europe (Non-EU).
HOW MUCH DOES SHIPPING COST?
We at STEVE MULLER are providing quality affordable watches. And also we want to provide quality shipping so we are using PostNL shipping and we are shipping all products for Free to most countries in the world.
CAN I CHANGE MY DELIVERY ADDRESS?
If you wish to make a change in your delivery address, please contact us. If we are already shipped your item there is nothing we can do about it. It's your own responsibility to fill in the adress information completely.
HOW DO I CANCEL MY ORDER?
Cancellations can only be accepted when they are made in the first 24 hours after you placed your order. It is our policy to charge €15 for any refunds due to administration and bank/refund costs. If we have already processed your watch (after 24 hours) we can't cancel your order and you’ll have to return the watch back to our warehouse. Once we receive the watch, we will process your refund. You are responsible for accepting the package. If you refuse the package or do not pick it up at a collection point, we will not refund the money.
I HAVE RECEIVED THE WRONG PRODUCT, WHAT DO I DO?
In the rare event you receive a wrong watch, please contact us immediately. We will send you a new watch directly and we will pay for you shipping costs to send the wrong watch back to us.
MY ORDER IS IN CUSTOMS, WHAT DO I DO?
Sometimes the order will be stuck at customs. Please contact us if you don't see any changes in your tracking events. Contact us at info@stevemuller.uk and the Customer Service Employee will send you a phonenumber, so you can contact the customs and they will help you further.
WHY WAS MY ORDER CANCELLED?
We have an advanced and intelligent Fraud control system. Sometimes our system automatically cancels an order due to fraud risk. If this happens we will ask you to send a copy of your creditcard so we can verify that it is not a fraudulent order. We do this to protect our customers.
CAN I MAKE CHANGES TO MY ORDER?
Please contact our customer support team as soon as possible at info@stevemuller.uk to make a change to your order. You can only make a change if your package isn't shipped yet. We only accept 1 change and it needs to be done in the first 24 hours after you placed your order. Return & Exchange Process
WHEN WILL I RECEIVE MY REFUND?
Once we received your package at our warehouse we will inspect the item. It must be unused and still in "new" condition so we can sell the item again. If your return is approved we will refund your order and it will take 3-5 business days before you receive your money. If you refund the product without a valid reason (for example a broken watch or wrong delivery), you will need to pay for the shipping costs yourself and we will charge $25,- (or $35 for Express shipping) for the shipping costs we paid to ship the watch to you + administration/bank costs. NOTE: Items purchased in the sale can only be returned for store credit
HAVE YOU RECEIVED MY RETURN?
We will check our refunds every monday. If we inspected the package and we approve the refund we will send you an email. We at STEVE MULLER are not responsible for any items lost during the return shipping. We strongly recommend you to use trusted shipping companies such as Fedex or DHL.
HOW DO I RETURN MY ORDER?
If you would like to process a return, please e-mail info@stevemuller.uk . Our customer service team will advise you of the next steps and answer any questions.
WHAT IS YOUR RETURN POLICY? STEVE MULLER's
1-2-3 Return Policy 1. At STEVE MULLER we know for a fact that you will be thrilled with your new KLEIN watch. In the rare event that you are unsatisfied with your watch or if there were any shipping damages you can get a refund within 14 days after receiving your watch, we will cover the shipping costs if the problem is caused by us. If not, You will need to pay for the shipping costs yourself and we will charge $25,- (or $35 for Express shipping) for the shipping costs we paid to ship the watch to you + administration/bank costs. Just send us an email and we will respond to your inquiry within 24 hours. 2. If an issue occurs with the movement of your watch we will replace your watch by a brand new watch. This is a 24 month warranty. We will cover the shipping costs if the problem is caused by us. 3. Before returning your watch to us, please send us an email and make sure to return the watch in the original condition. NOTE: Items purchased in the sale can only be returned for store credit WHAT IS
YOUR WARRANTY POLICY?
STEVE MULLER 24 Month Warranty Your new STEVE MULLER watch is an exquisite piece of engineering which has been handmade and carefully tested by our STEVE MULLER engineering experts. Therefor STEVE MULLER grants a FULL 24 months guarantee on the movement of your newSTEVE MULLER watch. If an issue occurs during shipment or within the first 14 days after receiving your watch you are eligible for a full refund. You will have to address the issue within the first 14 days after receiving your watch. If the issue occurs after the first 14days have passed but within a 24 month time period, we are able to replace the watch by a new identical one. Returns are only accepted for watches purchased directly here at the STEVE MULLER webshop. The returned watch should be returned in its original and undamaged packaging. We will cover the shipping costs if the problem is caused by us within the first 14 days. Please send a mail to info@stevemuller.uk
I HAVE ENTERED THE WRONG ADDRESS, CAN YOU CHANGE THE ADDRESS?
Yes, we can change the address if the items aren't shipped yet. Contact our support team as soon as possible to change the address after ordering your item. We can not do anything if the items are already shipped and we will not refund your money.
Payment & Security IS IT SAFE TO SHOP ON YOUR SITE?
Yes. We understand that the safety of your personal information is extremely important to you. We use SSL Technology, Trustwave, and Industry Standard Firewalls to ensure your privacy and to assist in protecting your personal data. To protect your personal data and credit card information from unauthorized access stevemuller.uk uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions. All of the forms on our site are secured with SSL technology so your personal information stays safe and out of malicious hands. stevemuller.com servers are ALSO protected by secure firewalls—communication management computers specially designed to keep information secure and inaccessible by other Internet users. So you're absolutely safe while you shop.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept iDeal, Bancontact, SOFORT and Credit cards such as Visa and MasterCard.
WHAT IS YOUR ORDER PROCESS?
Once you make your purchase through the checkout, you will receive a payment confirmation. We will ship your order 24-72 hours after you complete your purchase. After we shipped your order we will send an email with a tracking number immediately.